• Soft tissue disorders of the shoulder managed using this guideline include grades I and II sprains or strains, tendinitis, bursitis and impingement syndrome affecting the gleno-humeral and acromio-clavicular joints​​​​​. See other care pathway for managing shoulder pain with calcific tendinitis.

At initial contact, educate and reassure the patient that shoulder pain should resolve within a few months of symptom onset. Patients greatly improve their recovery by actively participating in their care.